Frequently Asked Questions

  1. How do I know which size to choose?
  2. What if I don't see a fabric or applique I like?
  3. Can I send you a custom design to include in my child's garment?
  4. What's your favorite color?
  5. Can I send you a special trim or piece of fabric to include in my garment's construction?
  6. Why don't you have my child's favorite cartoon character as an applique choice?
  7. Will you put anything I request on my garment?
  8. What's on your iPod right now?
  9. How should I care for my custom garment?
  10. Do you accept return?
  11. Do you offer local pickup?
  12. Will you be my Facebook friend?
  13. Can I ship my item to a different address than my own?
  14. Do you offer discounts?
  15. What are Pitter Pat Kids?
  16. What is a Trunk Show?
  17. Do you talk this much in real life?
  1. How do I know which size to choose?
    Each garment I make is based on your child's custom measurements. For your convenience in the Store Polices section you will find a GENERAL sizing guideline. Please know that different outfits fit children differently. In the course of our email correspondence we will ask for specific measurements if you are unsure of sizes. If no measurements are sent we will construct the garment based on the initial size requested.

    Back to Top of Page
  2. What if I don't see a fabric or applique I like?
    While I have been known to online shop in my sleep, I might not always have all the choices of your dreams. We do our very best to keep the newest fabric, trims and designs in stock for our dear customers. If however you don't see exactly what your heart desires, contact me and we will work together to create the outfit of your dreams. I love a good excuse to do more shopping.

    Back to Top of Page
  3. Can I send you a custom design to include in my child's garment?
    Yes! We can digitize several different types of image files for inclusion in a garment but please contact me with your request to verify it will work as a sewing file. There will be an additional fee for the work of turning these images into sewing files and it will take more time for your garment to be completed. We welcome your creativity and input.

    Back to Top of Page
  4. What's your favorite color?
    Actually it's pink, thanks for asking.

    Back to Top of Page
  5. Can I send you a special trim or piece of fabric to include in my garment's construction?
    ABSOLUTELY! We welcome your ideas to make your creation as unique as the child who will be wearing it. Please contact me with your request and we will work together to come up with the best possible way to use your special items.

    Back to Top of Page
  6. Why don't you have my child's favorite cartoon character as an applique choice?
    While I would love to add a Dora or Elmo to your child's outfit it would be HIGHLY ILLEGAL to do so. Those images are protected by copyright and require a very expensive license to legally use them. They would quite literally put me under the jail if I added those to a garment and then sold it. For that reason I can't use any copyrighted material in your garments design. I love you all dearly but you are not worth going to jail over, sorry.

    Back to Top of Page
  7. Will you put anything I request on my garment?
    Well yes and no. As I stated before I am not legally allowed to use any copyrighted material in garment construction. That being said I will put any phrasing you ask so long as it isn't profane, obscene, references drugs or alcohol or meant to demean any race or creed. We reserve the right to refuse to include any phrases, images or designs that we deem inappropriate. These are children's clothes after all.

    Back to Top of Page
  8. What's on your iPod right now?
    Hummmm at the moment I am obsessed with A Fine Frenzy. This girl is a singer songwriter and she is flat out awesome. Check her out.

    Back to Top of Page
  9. How should I care for my custom garment?
    Each item is sent with a washing instructions card. We recommend that garments be washed in COLD WATER ONLY on your machines delicate cycle. Line drying is advised but if you must use a dryer do so only on the lowest setting. You may iron on the reverse side, on a LOW SETTING and NEVER DIRECTLY OVER APPLIQUES or OTHER TRIMS. Remove all pinned on bows or buttons before washing. Items containing silks, linens or other delicate material should be dry cleaned only. Remember we are not responsible for any problem due to improper laundering.

    Back to Top of Page
  10. Do you accept return?
    We do not accept any returns. Please visit the Store Polices section for full details on our return policy.

    Back to Top of Page
  11. Do you offer local pickup?
    Like you my time is very precious, therefore it is just not feasible to offer local pickup at this point. Your orders will be shipped via USPS Priority Mail the moment they are completed. Please see the Store Polices section for further shipping details.

    Back to Top of Page
  12. Will you be my Facebook friend?
    Well sure I will!! You can even become a Facebook fan of The Pitter Pat House by clicking here.

    Back to Top of Page
  13. Can I ship my item to a different address than my own?
    Of course! We understand that sometimes families are separated by many miles. What better present for the wee ones in your life than a one-of-a-kind outfit. In the PayPal email invoice you will be asked where you would like your item shipped. It is here that you can specify a different destination for your purchase.

    Back to Top of Page
  14. Do you offer discounts?
    Periodically I will offer a special discount to our customers who have joined the mailing list. Codes will be sent via email and should be included in your initial order email. You are automatically added to the mailing list when you place an order, contact me via the contact page, or by joining our mailing list here.

    Back to Top of Page
  15. What are Pitter Pat Kids?
    Pitter Pat Kids are the wonderful little people who actually wear these beautiful creations. My daughter is the original Pitter Pat Kid and we would love for your little one to join the ranks. Just email me a picture with your child wearing the outfit and we will include it in the Pitter Pat Kids section of the website! I can't wait to see all my little darlings, who knows, there may be a prize or two in it for you!

    Back to Top of Page
  16. What is a Trunk Show?
    Well it has nothing to do with the Mafia I assure you... haha and even if it did I couldn't tell you cuz then I'd have to... Anyway, a trunk show is a little party you host in your home where I bring some samples of the clothes I make and you invite your friends/family/neighbors over to see the clothes and place orders. The benefits of a trunk show are tri-fold. You, as a hostess, will get a special discount based on the dollar amount of orders placed. So the more people that come and order, the bigger your discount. For your friends, they will be able to see the clothes first hand and if they bring their children I can take measurements right then and there for orders they place. As for me, well it's great expose for me and I get to meet all new customers and show them all the wonderful things I can do. So you see everybody wins. If you are interested in hosting a trunk show please visit the Contact page and be sure to check the box for Trunk Show info at the bottom.

    Back to Top of Page
  17. Do you talk this much in real life?
    Yes... Yes I do.

    Back to Top of Page